Mobilize your agents with OmniTouch™ Contact Center Premium Edition!

The new release of the OmniTouch™ Contact Center Premium Edition (R9.0) is available and offers new ways to enhance the experience of agents and to extend business continuity beyond the traditional borders of the contact center office. With the availability of agents profiles on any kind of mobile device - Mobile IPTouch 310/610, Mobile Reflexes (DECT), and Remote Extension on cellular phones – contact centers now extend to roaming knowledge workers and get closer to processes and operational tools. It’s now time to free your support agents as well as to give access to customers to the knowledge, wherever it might be located within your organization or outside your premises.

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Read the Press Release.