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Managing and maintaining a submarine cable
system at the lowest operating cost whilst delivering the highest
level of performance is a key objective of system operators. The
operator who guarantees availability of service ensures that end-user
confidence remains high and revenue streams are secure. In the highly
competitive telecommunications market access to experience and expertise
is crucial but not always available in-house. Recognising these
needs, Alcatel has developed a range of services to support operators
from initial planning to maintenance of installed undersea networks.
Our services portfolio aims to address a wide range of possible
requirements and is divided into six domains:
When you have concerns about system
performance, immediate access to technical assistance is paramount.
End-user confidence relies on demonstrating the ability to diagnose
and resolve system technical issues in the quickest, most efficient
and cost-effective manner. Our Technical Assistance Centre provides
an ON-LINE service for all customers from minimal hardware and software
support to comprehensive assistance for customers with critical
needs. Technical expertise can be accessed by telephone, fax or
email, backed up by remote diagnostics minimising the need for on-site
intervention.
Minimising capital investment costs without affecting
the reliability of the system equipment is an important consideration.
Being able to rely on fast turnaround of repaired equipment and
immediate replacement of key components allows the operator to reduce
the risk of system downtime and to rationalise spares holdings.
Alcatel offers a full repair service with a range of options on
turnaround times and replacement services. All equipment repairs
are carried out OFF-SITE at our product repair centres or manufacturing
units, which ensures that the highest quality standards are maintained.
System availability relies on experienced
and qualified personnel for a range of activities in operating
centres and terminal stations. Having immediate access to a wide
range of skilled personnel with up-to-date equipment knowledge
and hands-on experience means that the operator can optimise staffing
levels without jeopardising service delivery. Alcatel can provide
specialist personnel for all ON-SITE activities including site
engineering, installation and testing, routine and preventative
maintenance, fault diagnosis, upgrades and resident engineers.
Minimising restoration costs depends on rapid deployment
of competent marine personnel to deal with external aggression faults,
however infrequently these may occur. Efficient repairs and maintenance
of submerged plant demands skilled personnel who are continuously
qualified and familiar with cable repair techniques. Establishing
and managing a team with up-to-date jointing and transmission skills
together with equipment and materials requires time, experience
and capital an overhead investment, which may not be economically
viable for all operators. Alcatel can offer fully trained specialist
personnel ON-BOARD ship for all your repair and maintenance
Operating and maintaining a complex network requires a wide range
of skills that may not be needed or be available on a full time
basis. Access to specialist services on demand allows operators
to concentrate resource on their key operational activities without
compromising service delivery. We can draw on the most appropriate
technical, project or other specialist staff to apply their in-depth
knowledge to our customers' needs. ADVANCED services include pre-installation
and integration testing, network project management, network upgrades
and safe disposal of obsolete equipment.
As the system and network evolves, personnel and
procedures may change but the operator must ensure that service
delivery to the end-user remains consistent and meets the agreed
quality standards. We can make available personnel and expertise
from all sectors of our business to provide a range of PERFORMANCE
enhancement services. These include standard technician and engineering
training, system specific operator training, consultancy services
and the design and production of customised technical documentation.
The portfolio has been designed to take account of individual operators'
initial needs and how these may change as the network evolves. For
each phase of your business cycle from network launch through to network
operation and management we offer a tailored service to support you.
Individual service descriptions are available separately. Our Services
Division will be pleased to provide further information or clarification
on any of these services. If none of these fully match your requirements,
please let us know and we will be happy to work with you to design
the most cost-effective service to meet your needs.
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