Rapidly evolving markets demand far greater flexibility and reactivity in service providers' front-office and back-office operations; an operations support system (OSS) is therefore key to competitiveness.

With the support of our strategic OSS partners, Alcatel provides multi-technology, multi-service and multi-vendor OSS solutions. Our solutions ensure that processes are managed from end to end to link users to networks in a straightforward way. This allows you to introduce new services more rapidly, offer greater personalization, and deliver innovative service bundles.

By leveraging our extensive knowledge of network infrastructure, operational and business processes, as well as system integration, Alcatel can design, integrate and deploy proven OSS solutions worldwide.

OSS Integration Challenges

OSS integration can be complex. Given complex operational environments, time constraints, and the pressure to optimize both CAPEX and OPEX, many service providers face OSS integration challenges -- first in terms of compliance with unique requirements, and second in terms of the integration of new applications with legacy OSS applications and networks.

OSS solutions need to be designed with a complete understanding of your current and future business, as well as your technical and operational requirements, both in terms of features and processes. A cohesive end-to-end OSS solution will commonly involve multiple services, including integration with network equipment and/or element management systems (EMS); customization; and integration of multiple existing or new OSS applications, including enterprise resource planning applications and partner and supplier applications.

Alcatel OSS integration services cover the following domains for:

Fixed Service Providers:

• Network and service assurance
• Traffic management and service monitoring
• Inventory management and service provisioning
• Billing chain, with collection, rating and billing
• Integrated call center management
• Revenue assurance
• Broadband DSL service assurance, provisioning and subscriber care

Mobile Service Providers:

• Network and service assurance
• Service level management and business intelligence
• Inventory management and service provisioning
• Billing chain, with collection, rating and billing
• Integrated call center management
• Revenue assurance

Industries and Public Sectors:

• provided as part of an integrated communication system for transport operators (railways, metros, subways, tramways)