Alcatel’s Hosting and Operations Care service delivers managed, service-wise solutions with strong commitments to service level agreements (SLAs). The service enables mobile service providers (MSPs) to fully rely on Alcatel’s integration, multi-technology and multi-vendor expertise in order to establish, host, operate and maintain value-added platforms. As a result, MSPs can quickly take advantage of new and exciting market opportunities.

The Hosting and Operations Care service also enables MSPs to deliver revenue-generating, content-rich services, such as short message service (SMS), multimedia messaging service (MMS), videostreaming, wireless broadband access (WiFi) and carrier services (mobile virtual network operator or MVNO) -- all without having to invest in network equipment and infrastructure. To finance their operation, operators can choose among a number of innovative business models, including “pay-as-you grow”, “pay-as-you-use” and “risk sharing.”

For MSPs, Hosting and Operations Care service is especially important in a telecom market environment where the mobile service value chain is becoming more complex. The aggregation of multi-technology media servers comes from different vendors and requires high technical skills and additional capital expenditures (CAPEX). Also, the market risk of launching new end-user services is increasing because there is not yet any real experience with innovative “killer” mobile applications and because MSPs are highly competitive.

That’s why our Hosting and Operations Care service provides a turnkey services solution incorporating SLAs, which assure time-to-completion, means and technology expertise, as well as hosting and operations results.

Service Benefits

•  CAPEX in telecom equipment is converted into operations expenditures (OPEX), optimizing the balance sheet ratio.

•  OPEX is controlled by paying predetermined, fixed fees. Hidden costs are avoided, as well as work overload caused by technological evolution and the resulting impact on human resources.

•  Significant savings are realized on the total cost of ownership.

•  The launch of new services is secured, letting MSPs focus their time, energy and resources on the core business, thus generating greater revenue and customer satisfaction.

•  MSPs can take advantage of greater organizational and resource deployment agility, enabling quick reaction to market changes.

Who can benefit from this service?

•  Mature MSPs wanting to outsource part of their network
•  Tier 2 and 3 MSPs without the financial resources or technical skills to incorporate value-added service (VAS) platforms